We are closed from Monday, Dec 23rd and will reopen on Monday, Jan 6th. Any orders received during this time will be processed in the New Year.

Where We Deliver

Email Phone
Onboard Raptor as a vendor

Frequently Asked Questions

Q: How will my order be shipped?

A: Orders for delivery within Netherlands are shipped via TNT, Fedex or Post. Orders to customers in Belgium and other countries in Europe will be via TNT

Q: When will my order arrive?

A: Items in stock are shipped within 24 - 48 hours and the delivery time is normally 5 - 7 days. You will receive a shipping confirmation by email with the tracking number

Q: Do I have to pay VAT?

A: Yes, 21% VAT is charged on all orders that are delivered within Netherlands. For customers in Belgium and the rest of Europe, VAT will not be charged to business customers who enter a valid VAT number

Q: Can i pickup with my own courier account or freight forwarder?

A: Sure, you can ship with your FedEx / DHL / UPS account number if you want to pick up from our US warehouse

Q: Do you offer air or sea freight?

A: For heavy / bulky items we use air or sea freight to Netherlands, with final delivery by road freight. Contact us for a freight quote

Q: Can I return my order?

A: Yes, you can return your order within 30 days of delivery as long as goods are in brand new condition in their original packaging

Q: Can I request a quotation?

A: Yes, we offer Request for Quotation ("RFQ") option for every product listed on the website. You will receive a quote by e-mail

Q: Can you source industrial parts not listed on the website?

A: Yes, we can source any part from any of the 2,000+ US brands we offer. Please send an email with your RFQ

Q: Do I have to order on the website?

A: No, you can send us purchase order by email. You will then receive a proforma invoice for payment. You also have the option to complete your purchase online with credit card, Paypal or iDEAL

Q: What currency can I use for payment?

A: We accept payment for online orders in EUR or GBP. For offline orders, we accept payment in EUR only

Q: How can I pay by bank transfer?

A: Simply select “BANK TRANSFER” on your order. You will receive our bank details in the order confirmation email. Please provide your order number on the payment.

Contact

Contact your account manager right away to get personal advice.
We're available Monday through Friday, from 07:30 until 17:00.

[email protected]

(730 - 1700 CET Mon-Fri)

+31-20-2170638

We reply within 30 mins!